Refund policy

Returns, Replacements & Delivery Issues

Our cards, journals, and engraved cuffs are made to order. We do not offer change-of-mind returns or exchanges, except where required by law. Please check the product, personalization, and delivery address before ordering.

Damaged, defective, or incorrect items

Email hello@dearmilestone.com with your order number and clear photos of the item and packaging. Tell us what went wrong; please do not include medical information, sobriety details, or payment-card details. Please report problems promptly, ideally within 14 days of delivery, so we can investigate within our fulfillment partners’ claim windows.

For verified damage, manufacturing defects, misprints, wrong items, or engraving errors made during fulfillment, our usual remedy is a replacement at no cost. If a replacement is not possible, or applicable law requires another remedy, we will arrange an appropriate resolution, including a refund when required. Your legal rights do not depend on a supplier approving a claim.

Personalization and buyer-selected details

We do not offer voluntary refunds or free replacements for correctly produced buyer-supplied engraving, an incorrectly selected item, or an incorrect address supplied at checkout. Contact us promptly if you notice a mistake; changes may not be possible once production begins.

Delivery problems

If an order appears lost in transit, contact us promptly. Our fulfillment partners generally require lost-package claims within 30 days of the estimated delivery date. If tracking says delivered but you cannot find the package, check with your carrier and contact us so we can investigate. A delivered scan does not automatically qualify for a free replacement. These reporting requests do not limit rights provided by law.

Cancellations and delays

Request changes or cancellation immediately by emailing hello@dearmilestone.com. We cannot guarantee changes or cancellation after production has started. If we cannot ship within an applicable promised timeframe, we will provide the options required by law.

Do not send items back without instructions

Please do not mail items to Dear Milestone or a fulfillment partner unless we give you written instructions. Photos often allow us to resolve a quality issue without a physical return.

Refunds and your rights

Approved refunds are issued to the original payment method. Your bank or payment provider controls when the credit appears. Nothing in this policy excludes or limits any mandatory consumer rights.

Purchases through external retailers

If you choose an external retailer and complete checkout on its website, that retailer handles payment, delivery, cancellations, and returns under its own policies. Contact that retailer about its order.