Shipping policy
Dear Milestone gifts are made to order and currently ship within the United States only. Standard shipping is included in the listed gift price. Applicable taxes are shown separately at checkout.
Preparation and delivery
Preparation happens before shipping. Please allow time for both steps.
- A Thoughtful Note (printed card): typically prepared in 2–5 business days, followed by about 3–4 business days in transit.
- Something to Keep (engraved cuff): typically prepared in 3–5 business days, followed by about 2–5 business days in transit.
- A Place to Reflect (journal): made to order. Production and delivery timing varies by destination and current capacity; it is not an instant-dispatch item. Please plan ahead.
These are estimates, not guaranteed arrival dates. Weekends, holidays, production demand, and carrier delays can affect timing. Planning for an important date? Order early. Only delivery options shown at checkout are available; do not assume expedited delivery is included.
Sending a gift
The printed card arrives blank inside for handwriting. Send it to yourself if you want to write a message before giving or mailing it onward. Onward postage is not included.
Cards, journals, and cuffs may be prepared at different facilities and arrive in separate packages on different days. They are not a combined gift box. The journal can ship directly to a recipient; we do not add a handwritten message.
Order updates and tracking
An order confirmation means we received your order; it does not mean the item has shipped. When shipment details are available, they are shared through your shipping notification and order status page. Separate shipments may have separate tracking details. A newly created tracking number may not show carrier movement immediately.
Address changes and delivery problems
Check the full delivery address, including any apartment or unit number, before paying. Contact hello@dearmilestone.com promptly if a correction is needed. Changes cannot be guaranteed once production or shipping has begun. Any chargeable reshipment will be explained before you agree to it.
If an order is late, missing, or arrives with a problem, contact us with your order number. Please report a missing package promptly and within 30 days of its estimated delivery date so we can investigate with the fulfillment partner. See Returns, Replacements & Delivery Issues for help.
If we cannot ship within the stated timeframe, we will notify you and offer the delay or cancellation options required by applicable law. Nothing in this policy limits your statutory rights.